Complaints & Disputes

At Interlink Insurance Brokers (Interlink), service is our top priority. If you have any concerns regarding the service provided to you, contact your broker immediately. Every attempt will be made to resolve your complaint quickly and fairly. If you feel your complaint is still unresolved, please contact our Complaints Manager.

 

Mail:                   Complaints Manager

Interlink Insurance Brokers

PO Box 8200, Perth Business Centre

Perth, WA 6849, Australia

Telephone: +61 8 9228 2800

Facsimile:           +61 8 9228 2808

Email:                 enquiries@iibs.com.au

 

Should your complaint not be resolved to your satisfaction, we subscribe to the Financial Ombudsman Service Australia (FOS), which is an independent dispute resolution service approved by the Australian Securities and Investments Commission (ASIC), and you may refer your complaint to the FOS.

 

Mail:                    Financial Ombudsman Service Australia

GPO Box 3

Melbourne, VIC 3001, Australia

Telephone:          1800 367 287

Facsimile:           +61 3 9613 6399

Email:                  info@fos.org.au

Website:              www.fos.org.au

Accountability

The combination of trust, integrity and excellence establishes accountability for our service delivery. As professional advisers, we expect to be held accountable for our risk analysis, insurance advice and delivery of optimal solutions.