Complaints & Disputes
At Interlink Insurance Brokers (Interlink), service is our top priority. If you have any concerns regarding the service provided to you, contact your broker immediately. Every attempt will be made to resolve your complaint quickly and fairly. If you feel your complaint is still unresolved, please contact our Complaints Manager.
Mail:
Complaints Manager
Interlink Insurance Brokers
PO Box 8200, Perth Business Centre
Perth WA 6849
Telephone: (08) 9228 2800
Facsimile: (08) 9228 2808
E-Mail: enquiries@iibs.com.au
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA’s contact details:
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678
E-Mail: info@afca.org.au
Website: www.afca.org.au