Complaints & Disputes

At Interlink Insurance Brokers (Interlink), service is our top priority. If you have any concerns regarding the service provided to you, contact your broker immediately. Every attempt will be made to resolve your complaint quickly and fairly. If you feel your complaint is still unresolved, please contact our Complaints Manager.

Mail:                  

Complaints Manager

Interlink Insurance Brokers

PO Box 8200, Perth Business Centre

Perth WA 6849

Telephone:    (08) 9228 2800

Facsimile:      (08) 9228 2808

E-Mail:              enquiries@iibs.com.au

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free to consumers.  AFCA’s contact details:

Mail:

Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

Telephone:     1800 931 678

E-Mail:             info@afca.org.au

Website:          www.afca.org.au

Excellence

We strive for excellence in the level of service we afford our clients. From the first online or telephone enquiry, to regular client meetings, reviews and the processing of claims, we aspire to deliver excellence in everything we do.